Cream Luggage Tag

If you are ordering within the European Union import duties will not be applicable.

For customers outside the European Union import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.

All our items are made with great care and we hope you are delighted with your order. However, if you are not satisfied with your purchase, returns must be made within 30 days of receipt of the item(s). To return your item(s) please email info@anaromerocollection.com and include the following information:

- Order number

- Style number or description of item(s) you wish to return

- Reason for the return

You will receive an email with further instructions on how to return the merchandise. All merchandise must be returned within 30 days of the original purchase date.

To be eligible for a return the merchandise must be in saleable condition and with tickets attached.

To be eligible for a return the merchandise must not be used or altered in any way.

We reserve ourselves the right to refuse any returns that do not comply with our returns policy and terms. In the case your return is accepted we will issue a full refund less any original shipping costs if applicable. 

We do not offer exchanges at the moment. Please contact our customer service if you wish to return your item for a full refund ( less any original shipping costs if applicable ). 

If a refund is due for your return, it will be credited back to your credit card or Paypal account less any original shipping costs if applicable. You will receive an email notification once your refund is processed.

If you do not receive your refund within 10-15 business days after the refund is processed please contact your bank. If you still do not receive your refund please contact our customer service at info@anaromerocollection.com

If you wish to cancel your order please contact our customer as soon as possible. You can only cancel your order up until the moment it is shipped. Please note there may be a delay between the moment your order is shipped and the moment you are notified of the order's shipment.

In the case your order is canceled we will issue a full refund.

For specific information on the shipping methods available for your country, transit times and shipping rates please continue to checkout and fill in your delivery information. Our shipping costs are based on the weight of your order.

We will contact you with a follow-up email if the merchandise you have selected is not available at the time of order processing. If we are unable to complete your order, you will be notified via email within 5 business days and receive a full refund.

For all stocked items, orders will be dispatched within 2-5 working days from placing an order. For prints please allow 10-15 working days for delivery as they are made to order.

We try to offer you the best shipping rates available to us. As we grow, we will be able to negotiate with our logistics partners and offer you better rates in the future.

Some items are eligible for free shipping. If an item ships for free it will be stated so in the product page.

Our shipping fees include both shipping and handling. All orders ship from our logistics center in Lisbon, Portugal.

Transit times do not include order processing. Please allow 1-3 business days for your order to be processed by our logistics department.

 * Shipping times are to be used as a guide only and are based on time departure from our logistics center. Please allow 1-3 business days for your order to be processed. Ana Romero cannot take responsibility for delays due to customs clearance or payment transaction.

If you are ordering within the European Union import duties will not be applicable. For customers outside the European Union import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.

You will receive an e-mail with the tracking information when your order is shipped .

If you need any help please email: info@anaromerocollection.com